EZ Shipping

    Privacy Policy

    Last updated: 1 June 2025

    EZ Shipping Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our websitehttps://ezshipping.uk ("Site") or use our services.

    1. Who We Are

    EZ Shipping Ltd is a UK-based freight forwarding company operating across the United Kingdom, the Middle East and North Africa. Our registered address is: EZ Shipping Ltd, 45 Circus Road, London, England, NW8 9JH

    2. What Information We Collect

    2.1 Contact Form Data

    When you submit our contact form, we collect:

    • Full name
    • Email address
    • Phone number (optional)
    • Message content
    • Submission timestamp
    • Website origin (domain verification)

    2.2 Technical and Usage Data

    • IP address and browser information
    • Device type and operating system
    • Pages visited and time spent on our site (only if analytics cookies are accepted)
    • Language preference settings
    • Cookie consent preferences
    • Sidebar navigation state

    2.3 Cookies and Local Storage

    We use the following types of data storage:

    • Necessary cookies: Sidebar state and basic functionality
    • Functional cookies: Language preferences and user settings
    • Analytics cookies: Google Analytics 4 (GA4) is used to gather anonymized usage statics, only with your explicit consent via our cookie banner.
    • Local storage: Cookie consent preferences and language settings

    3. How We Use Your Data

    • To respond to your enquiries and quote requests
    • To provide and manage our shipping services
    • To remember your preferences (language, cookie settings)
    • To improve our website functionality and user experience
    • To comply with legal and regulatory obligations
    • To send service-related communications
    • To gather anonymized website performance and usage metrics (with consent)

    4. Data Storage and Processing

    4.1 Firebase/Firestore Integration

    Contact form submissions are securely stored using Google Firebase/Firestore cloud database services. This includes automatic timestamping and origin verification for security purposes.

    4.2 Data Security

    We implement industry-standard security measures including HTTPS encryption, secure cloud storage, domain verification systems, and regular security monitoring to protect your data.

    5. Legal Basis for Processing

    • Contract: Processing necessary to provide shipping services
    • Consent: For analytics cookies and marketing communications
    • Legitimate interest: To improve our services and maintain business relationships
    • Legal obligation: To comply with shipping and customs regulations
    • Consent: For using cookies and tools like Google Analytics

    6. Data Sharing and Third Parties

    We may share your information with:

    • Google Firebase/Firestore: For secure data storage and processing
    • Shipping partners: To fulfill delivery services
    • Legal authorities: When required by law or customs regulations
    • Google Analytics: For collecting anonymized usage data, only with your consent. No personally identifiable information is shared.

    We do not sell, rent, or share your data for advertising purposes.

    7. International Data Transfers

    Your data may be processed in countries outside the UK/EEA through our use of Google Firebase services. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and Google's adequacy decisions where applicable.

    8. Data Retention

    • Contact form data: Retained for up to 3 years for business purposes
    • Cookie preferences: Stored until you clear browser data or change settings
    • Language preferences: Stored locally until you clear browser data
    • Technical logs: Retained for up to 12 months for security and performance

    9. Your Rights Under UK GDPR

    You have the right to:

    • Access: Request a copy of your personal data
    • Rectification: Correct inaccurate or incomplete data
    • Erasure: Request deletion of your data
    • Restriction: Limit how we process your data
    • Portability: Receive your data in a portable format
    • Object: Opt out of certain processing activities
    • Withdraw consent: For cookie preferences and marketing

    To exercise these rights, contact us at info@ezshipping.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

    10. Cookies and Consent Management

    You can manage your cookie preferences at any time using our cookie banner or browser settings. See our Cookie Policy for detailed information about each type of cookie we use.

    Necessary cookies (like sidebar state) cannot be disabled as they are essential for basic website functionality.

    11. Updates to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version will always be available on this page with the last updated date.

    12. Contact Information

    For any questions about this Privacy Policy or your data rights, please contact us:
    Email: info@ezshipping.co.uk
    Phone: +44 (0) 203 576 1577
    Address: EZ Shipping Ltd, 45 Circus Road, London, England, NW8 9JH